Before You Submit A Problem ...
If you notice water in your meter box, wet spots in your yard or water in the street, here are a few steps to take before reporting a leak:
- If the leak appears to be emanating from between the meter box and the house, this is likely a leak on the residential or irrigation line and is the responsibility of the homeowner.
- If the leak appears to be between the meter box and the street, 1st check for possible broken sprinkler heads in the area. These also would be a homeowner responsibility.
- Recognize that pop-up emitters from the homeowner’s French drain can also give the appearance of a leak as they weep throughout the day from localized irrigation.
- Water in the meter box does not always mean there is a leak. Check to see if the water is troubled or still. Troubled water indicates activity in the meter box that may be related to a leak while still water usually indicates that it is only collecting runoff from rain or irrigation.
- Check the leak indicator on your meter. Digital meters will have a symbol indicating a leak, while the analog meters have a red triangle that spins if there is water passing through the meter while everything is off inside the house. In both cases, this would indicate a leak on the homeowner’s line.
In all other cases, please feel free to contact TNG at 281-350-0895, or submit a problem report, and we will further investigate. As always, we appreciate your concern for water conservation and always support preserving our natural resources.
In 2014, districts on average lost over $56,000 of treated water. By reporting leaks and water/wastewater issues you can help keep this money in your own and your neighbors’ pockets.
- Leaking or standing water or sewage
- Discolored water
- Low pressure or vacuum in water lines
- Sunken or elevated manhole covers
- Flooded storm drains
- Strong odors from sewer or water
- Sewage backup